Privacy Policy

Last updated: September 20, 2025

1. Introduction

At TingPay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Name and contact information
  • Business details
  • UPI IDs and QR codes
  • Transaction metadata

2.2 Automatically Collected Information

  • Device information
  • Log data
  • Usage patterns
  • IP addresses

3. How We Use Your Information

3.1 Service Provision

  • Process transactions
  • Send notifications
  • Provide customer support
  • Generate analytics

3.2 Service Improvement

  • Analyze usage patterns
  • Debug issues
  • Enhance features
  • Prevent fraud

4. Information Sharing

4.1 We Do Not Share

  • UPI transaction details
  • Personal financial information
  • Business sensitive data

4.2 We May Share

  • Aggregated statistics
  • Non-identifying information
  • Legal compliance information

5. Data Security

5.1 Security Measures

  • Encryption in transit and at rest
  • Regular security audits
  • Access controls
  • Secure data centers

5.2 Data Retention

  • Transaction data: 12 months
  • Account information: Duration of account
  • Logs: 30 days

6. Your Rights

6.1 Access Rights

  • View your data
  • Export your information
  • Request data deletion
  • Update information

6.2 Communication Preferences

  • Email notifications
  • SMS alerts
  • Marketing communications

7. Cookies and Tracking

7.1 Cookies We Use

  • Essential cookies
  • Analytics cookies
  • Performance cookies

7.2 Your Choices

  • Cookie preferences
  • Do Not Track signals
  • Third-party tracking

8. Children’s Privacy

We do not knowingly collect or maintain information from persons under 18 years old.

9. International Data Transfers

9.1 Data Location

  • Primary storage in India
  • Backup servers in secure locations
  • Compliance with data laws

9.2 Transfer Safeguards

  • Standard contractual clauses
  • Data processing agreements
  • Security certifications

10. Changes to Privacy Policy

10.1 Updates

  • Policy may be updated
  • Notice of material changes
  • Continued use implies acceptance

11. Contact Information

For privacy-related inquiries:

  • Email: privacy@tingpay.com
  • Address: 123 Innovation Hub, Chennai, Tamil Nadu 600001
  • Phone: +91 44 1234 5678
  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Consent where required

12.2 Your Rights Include

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Data portability
  • Withdraw consent

13. Third-Party Services

13.1 Analytics Providers

  • Usage analytics
  • Performance monitoring
  • Error tracking

13.2 Service Providers

  • Cloud hosting
  • Email services
  • SMS gateway

14. Data Protection

14.1 Security Practices

  • Regular backups
  • Vulnerability testing
  • Incident response
  • Staff training

14.2 Breach Notification

  • Timely notification
  • Remedial actions
  • Regulatory compliance

15. Compliance

15.1 Regulatory Framework

  • Information Technology Act
  • Data Protection laws
  • UPI guidelines

15.2 Industry Standards

  • PCI DSS compliance
  • ISO 27001 standards
  • NPCI guidelines